1. Scope and acceptance

Client means the PeerLLM application and its Company-provided updates. Services means the Client and associated Company-operated account, routing, metering, and network services made available under this Agreement. Network means the wider PeerLLM inference network, which may use independently operated participant computers. Business User means a person using the Services primarily for trade, business, or professional purposes. Consumer means an individual acting primarily outside those purposes, as determined by applicable law.

You accept by selecting a clearly labeled agreement control or signing an agreement that expressly incorporates this version after it has been made available to you. Merely visiting a page does not constitute acceptance. If you do not agree, do not accept or use Services requiring this Agreement. Keep a copy for your records.

This Agreement covers consumption of inference and use of the Client. It does not authorize you to serve other Network participants, promise host earnings, or create an entitlement to host compensation. Hosting requires separate acceptance of the Host Agreement. Enterprise service levels, managed deployments, special data-processing arrangements, resale, and white-label rights require a separate written agreement signed by an authorized Company representative.

2. Eligibility and accounts

You must be at least 18 years old, have reached the legal age of majority where you live, and have legal capacity to contract. The Services are not offered to minors under this Agreement. You must not use the Services where doing so is prohibited by law or applicable trade restrictions.

If you accept for an organization, you represent that you are authorized to bind it, and “you” refers to that organization. An organization is responsible for its authorized users and administrators acting within the access it provides. A personal acceptance does not bind an employer without actual authority.

Provide accurate account and billing information and keep it current. Do not impersonate others, sell or transfer an account without our written consent, or share personal credentials. Use supported organizational access features for multiple users. You are responsible for activity you authorize and for misuse resulting from your failure to take reasonable security measures; this provision does not make you responsible for unauthorized activity caused by our breach of a duty owed to you.

3. License and permitted use

Subject to this Agreement and applicable payment obligations, we grant you a limited, nonexclusive, nontransferable, nonsublicensable license to install and run the Client on devices you own or are authorized to administer, and to access Services through supported interfaces for your personal use or internal business purposes. The license lasts until terminated under Section 16. No source-code license is granted except under an expressly applicable separate license.

You may use the Client to assist with lawful research, writing, coding, analysis, and other authorized work. You may use and deliver your work product commercially, including work produced for clients, subject to their rights, applicable law, and model or component licenses. Delivering a report, application, or other work product does not grant your customer access to PeerLLM itself.

4. Software and commercial restrictions

Except as expressly permitted in writing, by an applicable open-source license, or by nonwaivable law, you must not:

• Copy, modify, distribute, lease, sell, sublicense, or create derivative works of proprietary Client software, or provide access to the Services as a service bureau, reseller, public proxy, or white-label offering.
• Reverse engineer, decompile, or disassemble proprietary software, or attempt to obtain its nonpublic source code, credentials, or protected implementation details.
• Remove proprietary notices, misrepresent the origin of the Client, or use Company names, logos, or branding to imply sponsorship, certification, or partnership.
• Bypass authentication, billing, rate limits, permission controls, geographic restrictions, or suspensions; create accounts to evade limits; or use undocumented interfaces to circumvent restrictions.
• Scrape nonpublic platform information, extract other users' data, or obtain proprietary models or weights to which you have not been granted access.

These restrictions do not prohibit lawful independent development, use of competing products, truthful criticism, authorized interoperability, or exercising rights that an applicable component license or law expressly preserves. You receive no exclusivity, territory, referral commission, or ownership interest under this Agreement.

5. Local actions and permissions

5.1 What actions can do

Depending on enabled capabilities, the Client may read, create, overwrite, move, and delete files; execute shell commands or code; launch programs; install packages; access environment variables and credentials available to its process; and call tools, APIs, databases, or connected services. Actions may incur charges, transmit information, alter remote systems, or create commitments with third parties.

A working folder is a context selection, not a promise of sandboxing. Commands, symbolic links, mounted drives, subprocesses, network connections, and connected tools may reach beyond it to the extent allowed by operating-system and service permissions. Do not rely on a prompt, folder selection, model instruction, or approval dialog as your sole access-control boundary.

5.2 Scope of authorization

By requesting an action and granting applicable permissions, you authorize the Client to attempt that action within the authorized scope. A persistent or unattended setting authorizes attempts within its disclosed scope until you revoke it; a general task request does not authorize unrelated activity or override applicable law. We do not receive an unrestricted right to access your device merely because you accept this Agreement.

You must review the scope and consequences before approving commands, granting credentials, enabling integrations, or reducing approval prompts. Permission settings can permit actions without a separate prompt for each step. Model-generated instructions and untrusted files or pages may be malicious, including through prompt injection. You must not intentionally use the Client to exceed rights you actually hold.

5.3 Safeguards and stopping work

Use least-privilege accounts, restricted credentials, appropriate isolation, tested backups, and version control. Do not grant administrator privileges or production access unless necessary for your authorized task and supported by safeguards. Review changes before deployment or publication.

You may revoke permissions, disable integrations, stop tasks, and stop using the Client. Stopping a task, closing a window, logging out, or revoking a permission may not undo completed actions or immediately stop already dispatched commands, remote jobs, scheduled work, or third-party processes. Check and stop those separately. Any snapshots, edit history, or recovery features are conveniences, not guaranteed backups, complete audit records, or assured reversibility.

6. Inference routes and external tools

An inference route identifies where model processing occurs. The available route may be a model on your device, another device you control, the Network, or a third-party endpoint you configure if supported. Your chosen route and any separately enabled fallback determine where task content may be processed.

We will not treat acceptance of this Agreement as consent to switch a local task to external inference. External routing and any fallback that expands recipients or incurs charges require your affirmative selection or an earlier, clearly disclosed authorization covering that fallback. Routing and scheduling discretion applies only within your authorized route and settings. A new materially broader permission requires new authorization.

When you authorize remote inference, you authorize transmission of the prompt and task context needed for that request, which can include conversation history, file contents, filenames, tool results, and other selected context, to the infrastructure and recipients involved in that route. On the Network, a request may be routed to different participant machines. Do not assume a particular host, country, exclusive machine, or residency commitment unless we have expressly agreed to it in writing.

Local inference does not necessarily make the entire application offline. Account services, updates, billing, diagnostics, downloads, and connected tools can involve network traffic. A tool invoked locally may act on a remote service and transmit information even when the model itself is local. Third-party endpoints and integrations you select operate under their own terms and privacy practices. Review them before connecting.

Independent Network participants may process readable task content. Contractual prohibitions, encryption in transit, splitting a task, or removing an account identifier do not by themselves guarantee that a host cannot inspect or reconstruct content. Network hosts are required under the Host Agreement to process task content only to serve the authorized request and not retain it beyond technically necessary transient processing, reuse it, disclose it, sell it, or use it for training, except to the limited extent retention or disclosure is legally required. We do not guarantee every participant's compliance. This acknowledgment does not excuse our own legal obligations, misleading representations, or failure to perform an express commitment.

7. Content, privacy, and sensitive data

7.1 Your rights and limited processing permission

Your Content includes prompts, files, data, tool results, and other material you submit or make available, together with outputs returned for your tasks. You retain your existing rights in Your Content. As between you and Company, to the extent we acquire transferable rights in outputs generated for you, we assign those rights to you, subject to third-party rights. This does not create copyright where the law recognizes none or guarantee that outputs are unique.

You grant us a nonexclusive, limited permission to transmit, process, reproduce, and make Your Content available only as reasonably necessary to provide the features and routes you authorize, supply support you request, secure the Services, investigate specific abuse or billing issues, and comply with law, consistently with our Privacy Policy. We may extend that permission only to providers and Network participants involved in those purposes under applicable contractual restrictions. It does not authorize unrestricted collection of device content, sale of Your Content, advertising use, or training general-purpose models on Your Content. Any additional use requiring consent requires a separate, specific opt-in.

This permission lasts only as long as needed for those purposes, including limited retention required by law, dispute preservation, and disclosed backup cycles. Deletion and retention practices, operational metadata, diagnostics, recipients, and privacy rights are described in the Privacy Policy. Terminating an account does not automatically erase copies on your devices or in third-party systems you control. We do not claim that no data ever reaches Company infrastructure or that all information is automatically anonymized.

7.2 Your authorization to disclose

You must have the necessary rights, lawful basis, notices, and permissions for Your Content and the processing you request. Do not submit third-party secrets, personal information, or licensed material where the selected processing or disclosure would breach law, a duty of confidence, employment obligations, or a contract. You are responsible for minimizing task context and removing unnecessary secrets.

7.3 Restricted data and deployments

Do not transmit passwords, private keys, recovery phrases, live authentication tokens, full payment-card data, government-issued identification numbers, protected health information, regulated consumer health data, biometric identifiers, classified information, export-controlled technical data, or similarly restricted information to the public Network. This prohibition also applies to other highly sensitive personal data or information subject to confidentiality or residency restrictions that the chosen route cannot satisfy.

Processing such material entirely on infrastructure you control is permitted only if lawful and appropriately secured. It is not a representation that PeerLLM is certified for your regulatory obligations. Do not use Company-operated processing for data requiring a business associate agreement, data processing agreement, contractual transfer safeguards, or specialized security terms until the necessary written arrangements are executed and the specified route is approved. This Agreement alone is not any such arrangement.

Using the Client does not make Company your lawyer, fiduciary, compliance officer, or professional adviser. Each party remains responsible for legal obligations applicable to its actual processing role; this Agreement does not reclassify a controller, processor, business associate, or other regulated role contrary to law.

8. Outputs and human review

AI outputs may be inaccurate, fabricated, incomplete, biased, offensive, insecure, or inconsistent. Generated code may contain vulnerabilities or incompatible licenses. Citations, conclusions, and tool selections can be wrong. Different users may receive similar outputs. Availability of a model or response is not Company endorsement.

You must independently evaluate outputs and proposed actions before relying on, publishing, deploying, or distributing them, with review appropriate to the risk. Obtain qualified professional review where necessary. You must not represent an output as independently verified or human-authored if that would be deceptive or unlawful. You are responsible for your decisions to use outputs, subject to our own nonwaivable obligations and express commitments.

Do not use the Services as the sole basis for decisions materially affecting a person's legal rights, health, safety, employment, housing, credit, insurance, or access to essential services. Do not use the Services to autonomously operate weapons, life-support systems, emergency-response systems, or other safety-critical equipment where failure could cause death, serious injury, or substantial environmental harm. Lawful research or advisory use still requires appropriate safeguards and does not authorize prohibited autonomous deployment.

9. Acceptable use

You must not use the Services, directly or through an agent or integration, to:

• Commit, facilitate, or materially assist unlawful activity; infringe intellectual-property, privacy, publicity, confidentiality, or other rights; or evade applicable sanctions or export controls.
• Create, obtain, distribute, or facilitate child sexual abuse material or sexual exploitation of minors; nonconsensual intimate imagery; trafficking; or exploitation of vulnerable people.
• Threaten, stalk, dox, defraud, impersonate deceptively, extort, or harass others; conduct unlawful surveillance; or generate unlawful discriminatory decisions.
• Develop or deploy malware, ransomware, credential theft, phishing, destructive code, or exploitation against systems without valid authorization; or facilitate violence or prohibited weapons activity.
• Read, change, destroy, intercept, disclose, or extract data from devices, accounts, services, or other participants without authorization.
• Disrupt the Network, intentionally exhaust resources, manipulate routing or accounting, falsify usage, exploit credit errors, use stolen payment methods, or conduct abusive automated registration or traffic.
• Distribute unlawful spam, bypass consent requirements, or cause the Client to make purchases, send communications, or enter transactions you lack authority to initiate.
• Use the Services in violation of the software, route, sensitive-data, commercial-access, or safety restrictions in this Agreement.

Authorized security testing, malware analysis in an appropriately isolated environment, and legitimate education are permitted only within legal authorization and without exposing participants to harm. These exceptions do not authorize testing Company or participant infrastructure without its owner's express permission. Lawful criticism, academic discussion, and good-faith reporting are not violations merely because they concern controversial subjects.

10. Security and incidents

Secure devices, accounts, credentials, API keys, and integrations with safeguards proportionate to their access. Anyone holding a usable key may be able to spend credits or access connected resources. Restrict key scope, rotate compromised credentials, review activity, and install security updates where appropriate. Do not configure an endpoint you lack authority to use.

Promptly report suspected compromise, billing manipulation, or a security vulnerability through the contact in Section 25. Do not include live secrets or unnecessary personal information. Stop unauthorized testing after discovering an issue, preserve only the minimum evidence lawfully needed, and cooperate reasonably with investigation. This provision does not prohibit protected disclosures, regulator reports, or lawful security research.

We may restrict affected credentials, routes, or accounts, preserve relevant records, and cooperate with lawful requests. We will handle information consistently with applicable law and the Privacy Policy. Nothing authorizes indiscriminate inspection of local files or promises uninterrupted monitoring, detection, or prevention of every incident.

11. Models and third-party components

Models, weights, packages, plugins, MCP servers, datasets, endpoints, and other third-party components may have separate licenses, acceptable-use rules, fees, security characteristics, and privacy terms. You must review and comply with those applicable to your use, including commercial-use, distribution, and attribution conditions. Do not instruct the Client to accept obligations on behalf of someone you cannot bind.

We grant only the rights we have authority to grant. A component's inclusion does not eliminate our own distribution or disclosure obligations. If a component's open-source or other separate license grants rights that conflict with these restrictions, that license controls for that component. It does not grant access to Company-operated Services or Company trademarks. Third-party outages, charges, retention, or license changes are not under our control, subject to obligations we expressly undertake and applicable law.

12. Credits, metering, and purchases

Credits means prepaid service units displayed in your account, including units described as “PeerLLM tokens.” Model tokens are units of model input or output. These terms are not necessarily interchangeable. The purchase screen and applicable rate disclosure must state what you are buying and how usage reduces the balance.

Local inference and direct inference on your own devices do not consume Network Credits. Use of the wider Network does. Separate paid features or third-party provider charges apply only when disclosed and authorized. Purchasing Credits purchases access to metered service, not a promise of a correct answer, particular result, host availability, or financial return.

Before purchase, we will disclose the price, currency, Credit quantity or value, applicable taxes, and material conditions. Before paid usage, the applicable rate and metering basis will be available, including whether input, output, cached context, partial processing, cancelled requests, and retries are billable. You authorize charges only under that disclosed basis and your selected spending permissions. A retry or agent loop may incur additional authorized usage. Cancelled or unsuccessful tasks may be billed for actual processing already performed if the disclosed rules provide for it; unused reservations must be released.

We will not retroactively increase charges for completed usage. For a purchase of a specified quantity of inference, that purchased entitlement is honored. For value-based Credits, future service rates may change prospectively with at least 30 days' notice of a material increase affecting an existing paid balance; you may use the balance on the existing basis during that period or request a refund of the affected unused paid balance before the change. New purchases may be offered at new prices disclosed before checkout.

Credits are service entitlements, not cryptocurrency, securities, an investment, or a bank account. They carry no interest or promised appreciation. They may not be sold, transferred, traded, or redeemed for cash except as this Agreement or applicable law requires. Paid Credits do not expire and are not reduced by inactivity fees. Promotional Credits may have disclosed expiration or eligibility conditions only to the extent lawful; they have no paid refund value. An account display does not override statutory rights in prepaid value.

Payment processing may involve third parties. We may wait for payment confirmation before making Credits usable. This Agreement does not authorize automatic replenishment or recurring billing. If offered, either requires separate affirmative authorization disclosing amount or calculation, frequency or trigger, and a straightforward cancellation method. Turning it off stops future recurring purchases as disclosed, without undoing authorized charges already incurred.

13. Refunds, disputes, and balance corrections

Except as provided in this Agreement or required by law, valid purchases are final and consumed Credits are nonrefundable. Dissatisfaction with an output alone does not establish a metering error, but this does not limit remedies for defective, misdescribed, or undelivered services under applicable law.

We will correct verified duplicate or erroneous charges and restore Credits deducted for processing that did not occur. We may remove Credits resulting from failed or reversed payments, fraud, or a verifiable accounting error, with an explanation where lawful. Mere suspicion permits a temporary hold and reasonable investigation, not automatic permanent forfeiture of a legitimate paid balance.

If we permanently discontinue the paid Network service or terminate your paid access for reasons other than your material breach, we will refund the unused paid balance and any prepaid fees for service periods we will not provide. If termination follows your material breach, we may deduct unpaid authorized charges and direct losses caused by that breach only to the extent legally recoverable and supported by records, without double recovery, and will refund the remaining unused paid balance. We do not impose punitive forfeiture. Disputed amounts remain subject to Section 21 and applicable law.

Refunds of paid Credits are based on the purchase price actually attributable to the unused units, using documented allocation and a consistent consumption method, excluding free promotional units and adjusting taxes as required. We ordinarily return refunds to the original payment method within 30 days after entitlement and amount are established, or sooner when required by law. If that method is unavailable, we will arrange a lawful alternative.

Report suspected billing errors promptly, preferably within 60 days, with sufficient information to investigate. This requested timeframe does not shorten statutory rights or payment-provider deadlines. You may raise a good-faith dispute or chargeback and exercise legal rights. Do not knowingly submit false claims. We may pause disputed access to prevent further disputed charges, but will not penalize a lawful complaint.

Any mandatory withdrawal, cancellation, cash-redemption, refund, or prepaid-value right controls. If local law requires a separate request to begin digital performance during a withdrawal period or an acknowledgment concerning withdrawal rights, acceptance of this Agreement alone does not provide it.

14. Hardware, taxes, and expenses

You supply and pay for your hardware, electricity, cooling, internet, storage, maintenance, backups, repairs, and third-party services. AI workloads can heavily use processors, memory, storage, and bandwidth, increase heat and energy consumption, and contribute to instability or wear. Follow manufacturer limits and avoid unsuitable or inadequately cooled equipment. Responsibility for these ordinary operating costs does not waive a claim that cannot lawfully be excluded under Section 18.

You are responsible for taxes legally imposed on you. We remain responsible for taxes on our income and for collection and remittance duties imposed on us. We may collect applicable transaction taxes and request valid exemption documentation. Neither party transfers its own statutory tax duties merely by this Agreement.

15. Availability, updates, and service changes

The Services include experimental features and depend on variable hardware, models, network conditions, and third parties. Unless a signed agreement states otherwise, there is no service-level commitment for uptime, latency, capacity, priority, compatibility, model availability, support response, or continuity. A request may be delayed, refused, interrupted, or unserved. Credit treatment follows Sections 12 and 13.

Within authorized routes, we may manage scheduling, workloads, rate limits, eligibility, and security controls. We may require supported versions for Network access and modify or discontinue features. We will provide reasonable advance notice of material adverse changes to paid Services, ordinarily at least 30 days, except where a shorter period is reasonably necessary for security, legal compliance, or circumstances beyond our reasonable control. We will explain urgent changes when lawful and practical. Material loss of prepaid service is subject to Section 13 and mandatory rights.

Roadmaps, estimates, demonstrations, and statements of future intent are not delivery commitments unless included in a signed agreement. This provision does not excuse false advertising or override an express promise forming part of your purchase. Product updates do not themselves change this Agreement or expand authorized data processing.

16. Suspension and termination

You may stop using the Client at any time and request account closure through Section 25. Cancel separately authorized recurring purchases and disable scheduled tasks or connected integrations as appropriate. Uninstalling the Client alone may not close your account or cancel third-party subscriptions.

We may suspend or restrict access when reasonably necessary to investigate a material violation, nonpayment, fraud, compromise, unlawful use, or a material risk to people, data, or the Services. We may terminate for material breach, a legal requirement, an unresolvable security risk, or discontinuation of the Services. For a remediable breach, we will ordinarily give notice and at least 10 days to cure before termination. Immediate action is permitted where delay would create material harm, repeat abuse, or violate law. A temporary restriction may remain while a reasonably diligent investigation is pending.

We will provide a reason and an opportunity to request review through Section 25 unless disclosure is prohibited or would materially undermine security or investigation. If we end access for our convenience, we will ordinarily give at least 30 days' notice and honor Section 13. Restrictions must be proportionate to the relevant risk.

On termination, your right to use the affected proprietary Client or Services ends. Stop that use and remove proprietary copies whose license has ended. Separate open-source rights continue under their licenses. We may revoke service credentials but do not thereby acquire permission to erase your unrelated files. Where lawful and reasonably feasible, we will give you an opportunity to retrieve account-held records before deletion; local content remains your responsibility. Accrued charges, refund obligations, existing claims, and terms intended to survive, including intellectual property, restrictions on misuse, liability, indemnity, disputes, and general terms, survive as applicable.

17. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR EXPRESS COMMITMENTS IN THIS AGREEMENT OR A SIGNED AGREEMENT, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS. COMPANY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that outputs or actions will be accurate, safe, unique, lawful for your particular use, or reversible; that the Services will meet every requirement; or that operation will be uninterrupted or free of defects, security incidents, or data loss. No disclaimer eliminates a mandatory consumer guarantee or an express obligation we undertake. If a warranty cannot lawfully be excluded, it remains effective to the extent required by law.

18. Limitations of liability

18.1 Excluded categories. Subject to Section 18.3 and to the maximum extent permitted by law, Company and its affiliates, officers, employees, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, business opportunities, anticipated savings, or goodwill arising out of or relating to the Services or this Agreement. For Business Users, this exclusion also covers loss or corruption of data and costs of substitute services to the extent legally permitted. Recoverable direct costs for Consumers remain subject to Section 18.2 rather than automatically excluded.

18.2 Aggregate cap. Subject to Section 18.3, the total combined liability of Company and the persons protected above for all claims arising out of or relating to the Services or this Agreement will not exceed the greater of (a) US $100 or (b) the amount you paid Company for the Services governed by this Agreement during the 12 months immediately preceding the first event giving rise to the claims. Multiple claims, users, devices, or legal theories do not multiply this cap. These provisions apply to contract, tort including ordinary negligence, and other legal theories, even if the possibility of loss was disclosed or a limited remedy fails of its essential purpose, only insofar as law permits.

18.3 Matters not limited. Nothing in this Agreement excludes or limits liability for Company's fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by its negligence, or any liability or remedy that applicable law prohibits excluding or limiting. Nor does it limit your nonwaivable consumer, privacy, or other statutory rights, or Company's express obligations to refund, restore Credits, or return unused prepaid value under Sections 12 and 13. Those payment obligations are not absorbed by the damages cap.

18.4 Allocation. These limitations reflect the price and allocation of risk under this Agreement. You are responsible for authorized activities and safeguards assigned to you, but no clause makes you assume a loss to the extent caused by Company conduct for which liability cannot lawfully be excluded. An independent participant is not released from responsibility for its own misconduct by this Agreement.

19. Third-party claims and indemnification

Business Users. You will defend and indemnify Company and its affiliates, officers, employees, and agents against third-party claims, resulting judgments, approved settlements, and reasonable external legal costs to the extent caused by (a) Your Content violating third-party rights; (b) your material breach of this Agreement; (c) your unlawful or unauthorized use, including actions on systems you lack authority to control; or (d) your distribution of outputs or products incorporating them in violation of law or third-party rights.

This obligation does not apply to the extent a claim is caused by Company's breach, negligence, willful misconduct, infringement in Company-provided proprietary technology as supplied, or an action outside your authorization not caused by your breach. It does not create an indemnity merely because you lawfully used the Services or an AI output was inaccurate.

We must give prompt written notice, with late notice relieving your obligations only to the extent materially prejudicial; allow you to control the defense with reasonably acceptable counsel; and reasonably cooperate at your expense. We may participate at our expense. No settlement may admit our fault, impose nonmonetary obligations, or fail to release the protected parties without our written consent, not unreasonably withheld. If you fail to undertake a required defense after reasonable notice, we may defend and recover reasonable covered costs. No party may recover twice for the same loss.

Consumers. The contractual defense and indemnity obligations above do not apply to Consumers. A Consumer remains responsible for losses caused by that Consumer's unlawful conduct or breach to the extent provided by applicable law.

20. Intellectual property and feedback

Company and its licensors retain rights in the Client, service technology, documentation, designs, and branding, excluding Your Content and separately licensed material. Rights not expressly granted are reserved. A model response cannot amend this Agreement, grant rights in Company property, or make a binding Company representation.

If you voluntarily provide suggestions or feedback, you grant us a worldwide, perpetual, irrevocable, nonexclusive, royalty-free license to use and incorporate that feedback without an obligation to compensate or credit you. This license covers the suggestions themselves, not unrelated files, confidential client content, personal information, or third-party material supplied with them. Do not submit feedback that you lack authority to license.

Report alleged infringement through Section 25 with identification of the work, the material and location at issue, your contact details, and the basis of the complaint. We may request information necessary to evaluate it and respond as required by law. This contact provision does not represent that Company has registered a statutory copyright agent or qualifies for a particular safe harbor.

21. Dispute resolution and individual arbitration

21.1 Informal resolution

Before filing a covered arbitration, the claimant will send a written notice identifying the parties, the relevant account if any, the facts, and the relief requested. Send notices to Company using Section 25; Company will use your recorded contact information. The parties will try in good faith to resolve the dispute for 30 days after receipt. A personal conference is optional and may include counsel. Applicable claim deadlines are tolled during that period to the extent law permits. This step does not prevent urgent relief, small-claims filings, regulator complaints, or a filing needed to preserve a claim.

21.2 Covered disputes and exclusions

Unless you timely opt out, you and Company agree to arbitrate disputes between us arising from this Agreement or the Services, whether based on contract, tort, statute, or another theory. This covers disputes arising after your acceptance and does not retroactively subject an already existing dispute to arbitration. Either party may bring an eligible individual case in small-claims court and keep it there while it remains eligible. Claims that applicable law makes nonarbitrable are excluded. Either party may request temporary protective relief from a competent court while an arbitrable dispute proceeds; this does not remove the merits from arbitration.

21.3 Administrator and procedure

The American Arbitration Association (AAA) will administer the arbitration before one neutral arbitrator. Its Consumer Arbitration Rules apply to Consumer disputes; its Commercial Arbitration Rules apply to Business User disputes, with applicable AAA Mass Arbitration Supplementary Rules where relevant. Current rules, filing instructions, and fees are available at adr.org. The Federal Arbitration Act governs this arbitration agreement, including its interpretation and enforcement, to the extent applicable. Consumer fairness requirements under the applicable AAA rules and mandatory law control over an inconsistent procedural term here.

Arbitration may occur by documents, telephone, or video as the rules permit. A Consumer's in-person hearing will be in the county of the Consumer's residence or another mutually agreed reasonably convenient location. A Business User's hearing will be in King County, Washington, unless the parties agree otherwise. The arbitrator may award the relief available under applicable law for an individual claim, including statutory damages, injunctions, and attorneys' fees where authorized, subject to lawful contractual limits, and must issue a reasoned written award. A competent court may enter judgment on the award.

21.4 Fees

Consumer filing fees will not exceed the lesser of the applicable AAA Consumer filing fee or the filing fee for a comparable case in the Consumer's local court. Company pays remaining administrator and arbitrator fees required of it under the applicable rules, including any additional amount needed to avoid making arbitration prohibitively expensive. Business fees follow the applicable AAA rules unless law requires otherwise. Each party bears its own attorneys' fees unless applicable law or a lawful award provides otherwise. Company will not seek its arbitration fees from a Consumer merely because the Consumer does not prevail.

21.5 Court decisions and individual proceedings

A court, not the arbitrator, decides disputes about formation, existence, enforceability, or scope of this arbitration agreement, including the class waiver and whether a claim must be arbitrated. Except where prohibited by law, covered disputes must proceed individually, not as class, collective, consolidated, or representative actions. No arbitrator may conduct class arbitration without both parties' express written agreement after the dispute arises. Administrative coordination under AAA rules does not itself authorize a class merits proceeding.

This Agreement does not waive a right to seek public injunctive relief or another remedy that cannot lawfully be waived. If a particular claim or remedy cannot lawfully be arbitrated individually, it will proceed in court and any severable arbitrable claims remain in arbitration, with sequencing determined under applicable law. If the individual-proceeding waiver is unenforceable as to a claim, that claim proceeds in court rather than class arbitration. There is no separate class waiver for disputes excluded from this section or following a valid opt-out.

21.6 Opt-out

You may reject this arbitration agreement, including its associated class waiver, by sending a notice to the legal email in Section 25 within 30 days after you first accept it. Include your name, the account email if any, and a clear statement that you opt out of arbitration. No special form or reason is required. Email sent, or mail postmarked, within that period is timely. Opting out does not affect access, pricing, or the rest of this Agreement, and neither party will require arbitration under this section afterward. A prior valid opt-out remains effective unless you later expressly agree otherwise.

21.7 Unavailable administrator and preserved rights

If AAA declines or cannot administer a dispute, the parties may mutually agree on a qualified substitute. If they do not agree within 30 days, either party may proceed in a court identified in Section 22. If Company fails to pay required arbitration fees or comply with administrator requirements, you may proceed in court to the extent law or the applicable rules permit. Nothing prevents communications with government agencies, participation in agency proceedings, protected reporting, or cooperation with another person's counsel. This section does not require secrecy about the existence or underlying facts of a dispute; appropriate protection for confidential information may be ordered.

22. Governing law and courts

Washington State law governs this Agreement, excluding choice-of-law rules, subject to the Federal Arbitration Act where applicable. The United Nations Convention on Contracts for the International Sale of Goods does not apply. This choice does not deprive Consumers of mandatory protections of the law of their habitual residence.

For matters properly proceeding in court, the state courts in King County, Washington, and the United States District Court for the Western District of Washington, where it has jurisdiction, have exclusive jurisdiction, and both parties consent to those courts. This does not restrict eligible small-claims proceedings, a Consumer's mandatory right to sue in a local court, or temporary protective relief in another competent court. No court jury-trial waiver applies independently of a valid agreement to arbitrate. Consumers outside the United States retain mandatory local forum and dispute rights.

23. Agreement updates

We may propose changes by publishing a dated version and notifying you through the Client or your account contact. Material changes will ordinarily be notified at least 30 days before the proposed effective date and require affirmative acceptance before applying to your future use. An urgent change required by law or security may have a shorter notice period, with an explanation where practical, but does not silently expand permissions or eliminate accrued rights.

No change retroactively eliminates a claim, invalidates evidence of a previously accepted version, reduces a purchased entitlement, or expands rights to previously collected content without the legal basis and consent required by law. A material change to arbitration requires express acceptance and a renewed 30-day opt-out; it does not govern a dispute that arose before that acceptance.

If you decline a required new version, we may limit new work or end access under Section 16, with applicable unused-value refunds under Section 13. Acceptance by an authorized account holder may apply across that account's devices; it does not bind a separate person or organization without authority and does not change device-level permissions. Editorial corrections that do not change substantive rights may take effect on publication with a recorded version history.

24. General terms and order of priority

Related documents. This Agreement governs Client use and consumer-side Network access. The Privacy Policy describes data practices and applicable rights; it is not a separate grant of broad processing consent. General Terms of Service apply to other platform matters only to the extent made available and validly accepted. The Host Agreement governs hosting separately.

Conflicts. Mandatory law controls first. A signed agreement expressly identifying an override controls next; a signed data-processing agreement controls its data-protection subject matter. For Client and consumer-side Network use, this Agreement controls inconsistent general Terms of Service, including dispute provisions, followed by accepted purchase-specific terms for the disclosed price and purchased entitlement. A checkout term cannot override this Agreement's consumer protections, dispute process, or privacy restrictions unless the change is clearly presented and separately accepted where required. Separate component licenses control their components. No priority rule excuses an unlawful or misleading privacy promise.

Entire agreement. The applicable documents described above constitute the entire agreement on their subject matter and replace prior agreements on that subject prospectively, without extinguishing accrued rights or prior valid arbitration opt-outs. Purchase orders or supplier portals do not amend these terms without our authorized written acceptance. Neither AI outputs nor an unauthorized representative may amend them.

Assignment. You may not transfer this Agreement without our written consent, except where law permits otherwise. We may assign it in connection with a merger, restructuring, or transfer of the relevant business, provided the successor assumes our obligations and your rights are not materially reduced. We will provide notice of a change in the contracting entity. Any other assignment requires the other party's consent, not unreasonably withheld.

Other provisions. The parties are independent contracting parties; this Agreement creates no employment, agency, partnership, joint venture, or fiduciary relationship. Persons expressly protected under Sections 18 and 19 may enforce those protections, subject to the same exceptions; there are no other intended third-party beneficiaries. Failure to enforce a provision is not a waiver. Except as Section 21 specifically provides, an unenforceable provision is severed to the minimum extent necessary and the remainder continues; it will not be rewritten to impose materially broader obligations.

Neither party is responsible for delay caused by events beyond its reasonable control, provided it takes reasonable mitigation steps. This does not excuse amounts already owed, prepaid-value refunds, mandatory security or data-protection duties, or failures caused by that party's lack of legally required care. Headings and the activity table aid understanding and do not override the operative terms. No translation displaces rights requiring a local-language agreement under applicable law.

25. Notices and acceptance

Contracting entity: BestBytes AI, LLC
Attention: Hassan Habib
Legal, privacy, security, billing, and arbitration notices: hassan@bestbytes.ai

You may send notices to the contact above. We may send operational and legal notices to your registered email or through a conspicuous in-Client notice, subject to any delivery method required by law. Email notices are effective when received at the designated address, not merely when dispatched, except that timely arbitration opt-outs are governed by Section 21.6. Keep your contact details current. Contractual email notices do not replace formal service of legal process where law requires it.